Help CenterFAQ

Do guests pay online when they book?

How payment works with request-based bookings.

No. FleetOS bookings are requests, not online checkouts. When a guest submits, the slot is held for 15 minutes and no card is charged — the form states "No payment required now."

The booking arrives in your dashboard with the guest's contact details and trip information. You confirm availability and then collect payment your own way, on your own terms.

This is intentional. It keeps you in control of which trips you accept and how you handle deposits, balances, and refunds. It also means there's no payment processor to set up before you can start taking requests.

The booking form does show a transparent price breakdown — subtotal, any promo discount, and taxes and fees — so the guest knows the expected total before you follow up. That number is a quote to align on, not a charge.